Hues and Shades

We are a small business and our team works diligently to fulfill orders as efficiently as possible. When placing your order, please allow 2-3 business days for your order to be processed. Please keep in mind that this processing time is needed, regardless of the shipping method you choose.

Once your order has been fulfilled and sent out for shipping, you will receive a confirmation email to the email address you provided at the time of checkout. All orders are shipped via UPS Ground or USPS.

All packages placed with USPS Ground Advantage and Priority Mail automatically are insured, meaning that if something happens to your package, our team is able to file a claim with USPS. This also applies to international orders placed with USPS Priority International Mail. If you would like your package to be insured, please be sure to select USPS Priority Mail (either domestic or international) at checkout. Please note that orders placed with USPS First Class Mail are NOT insured, and should something happen to your package, we will not be able to file a claim or offer a refund.

Please note that our shipping team also staffs all Cageless Birds and 18 Inch Journey events. Therefore, our shipping schedule may fluctuate due to schools, retreats, or worship nights. If we anticipate any changes to our regular shipping schedule, we will post a notice on our website that will appear at checkout.

If you’d like to inquire about a return or exchange, please email our team at store@cagelessbirds.com. In order to initiate a return or exchange, you’ll need to include your original order number and the item you’d like to return or exchange in the body of your email. Please note that all returns, exchanges, and inquiries regarding items damaged in transit must be initiated within 30 days of receiving your order. Any inquiries received after the 30-day window will not be eligible for return, exchange or refund. 

Refunds, exchanges, and damaged items are dealt with on a case-by-case basis, and we cannot refund the initial shipping costs. When making a return or exchange, the customer may be asked to cover the cost of shipping. Please note that only unused and undamaged merchandise is eligible for a refund. Items that have been damaged in shipment are only eligible for replacement or refund within 30 days of receiving the shipment. Please note that this is due to the insurance coverage window provided by USPS and UPS. Any inquiries made outside of this timeframe will not qualify for exchange or refund, due to the insurance coverage lapse. 

We are constantly dreaming into new products and merchandise for our online store. All of our handmade goods are released in small batches. If you see something you love, we encourage you to act quickly as many of our new releases sell out very fast!  Generally, our handmade items such as leather goods and pottery will be restocked, but styles and colors may vary.  Please note that because these items are hand-crafted with care and excellence, times for restocking may also vary. Items such as CDs and books will be restocked regularly. If you have questions about a specific product that is out of stock, please email us and we’ll let you know if we are expecting to restock it in the future. 

We source our clay locally from two different suppliers, one in Star, NC and the other in Asheville, NC. Our red clay is mined and processed from the red clay locally in our region. To learn more visit here.

In order to know exactly where our coffee comes from, we only buy single-origin coffee from farms and co-operatives that we can trace all the way back to the source.To learn more visit here.

Our department is committed to partnering with companies that value sustainability and ethical work standards.  Most of the companies we source from we’ve had relationships with for several years.To learn more visit here.

We are a small business that is quickly growing, and we have been blown away by all of the support and orders that have come through our online store! All of our Cageless Birds Store orders are personally processed, packaged, and shipped out by our Cageless Birds staff.

We exist to raise up wholehearted disciples of Jesus and are dedicated to creativity, discipleship, and community living year-round. We work on our 52-acre campus in Sophia, NC where we offer schools, camps, and retreats, known as the 18 Inch Journey.

Every purchase enables us to continue leading schools and discipling hearts.

Our Collective consists of over 30 artisans with work ranging from songwriting, art, pottery, leathercraft, construction, writing, coffee roasting, videography, and more.

We created our Online Shop to share the overflow of our creative pursuits and financially support our non-profit ministry and missional staff.