We are a small store that is quickly growing, and we have been blown away by all of the support and orders that have come through our online store! All of our Cageless Birds Store orders are personally processed, packaged and shipped out by our Cageless Birds staff and interns. We have a small but enthusiastic shipping team that is ready and excited to help make sure that your packages get to you as efficiently and safely as possible. When placing your order, please keep in mind that we are a young business, still learning and growing! Below you'll find some information about our shipping process and policies. If you have any further questions, please feel free to contact our shipping team any time via email at store@cagelessbirds.com. 

PROCESSING:

Our team works diligently to fulfill orders as efficiently as possible. When placing your order, please allow 2-3 business days for your order to be processed. Please keep in mind that this processing time is needed, regardless of the shipping method you choose.  Once your order has been fulfilled and sent out for shipping, you will receive a confirmation email to the email address you provided at the time of checkout.  Please note that our shipping team also staffs all Cageless Birds and 18 Inch Journey events.  Therefore, our shipping schedule may fluctuate due to schools, retreats, or worship nights.  If we anticipate any changes to our regular shipping schedule, we will post a notice on our website that will appear at checkout. 

SHIPPING:

All orders are shipped via UPS Ground or USPS. Domestic orders typically arrive within 2-5 business days, depending on the shipping option selected. International orders typically take between 2-6 weeks depending on the country’s proximity to the United States, however these times can vary based on factors such as each independent country’s postal service, inclement weather delays, border closures, etc. Please keep these shipping times and factors in mind when placing your order.  

All shipping costs will be automatically factored in under the shipping section when placing your order. This expense will vary based on the shipping location and the size and weight of the package. 

RETURNS AND REFUNDS:

If you’d like to return your item, our team will gladly work with you. If you’d like to return or exchange your item, please email us at store@cagelessbirds.com with your original order number and which item you’d like to return. Refunds and exchanges are dealt with on a case-by-case basis and we cannot refund initial shipping costs. When making a return, the customer may be asked to cover the cost of shipping. Please note that only unused and undamaged merchandise is eligible for a refund. 

INSURANCE:

All packages placed with USPS Priority Mail automatically are insured, meaning that if something happens to your package, our team is able to file a claim with USPS. This also applies to international orders placed with USPS Priority International Mail. If you would like your package to be insured, please be sure to select USPS Priority Mail (either domestic or international) at checkout. Please note that orders placed with USPS First Class Mail are NOT insured, and should something happen to your package, we will not be able to file a claim or offer a refund.

RESTOCKING:

We are constantly dreaming into new products and merchandise for our online store. All of our handmade goods are released in small batches. If you see something you love, we encourage you to act quickly as many of our new releases sell out very fast!  Generally, our handmade items such as leather goods and pottery will be restocked, but styles and colors may vary.  Please note that because these items are hand-crafted with care and excellence, times for restocking may also vary. Items such as CDs and books will be restocked regularly. If you have questions about a specific product that is out of stock, please email us and we’ll let you know if we are expecting to restock it in the future.